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About Heather

I've worn many hats in the healthcare field - Physical Therapist, Six Sigma Black Belt, Quality Improvement and Project Leader roles, Clinical Manager, Service Line Director, and Senior Director of Operations. I’m also a practitioner-scholar of evidence-based management practices developed through my MBA and Ph.D. in Management. On a personal note, I’m a runner and cyclist to balance out all that professional hard-work ethic.

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What I do

I provide education, consulting, and coaching services to healthcare organizations. I help people, from front-line employees to senior executives, develop robust performance improvement methods, enhance leadership skills, and optimize culture development by meeting people where they are and guiding them to higher performance.

Why I do it

I’m passionate about creating reliable systems through the people who are the system; those who interact in the system every day. I’m a firm believer that a company is only as good as its people, so I founded 3 SEES, LLC to provide organizations with options to empower their teams to deliver highly reliable care, services, and processes across more people in a time- and cost-effective way.

The 3 SEES Model

My 3 SEES framework integrates performance improvement methods, leadership development, and culture optimization. Its purpose is to guide clients to wise execution rather than getting stuck in linear thinking or becoming dependent on an external consultant to provide a prescribed (and unsustainable) “fix."

Learn More in Our Free Video

View our free 20-minute presentation revealing insights into why only a handful of healthcare organizations are demonstrating high reliability and performance excellence, and learn how you can move your organization out of the frustrating cycle of firefighting chaos.

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